Shipping:


Shipping will be calculated at the time of checkout based on the destination. All parcels will be mailed using Canada Post.


Orders will be shipped approximately 1-3 business days after your order has been received. Once the item is shipped you will be notified and receive a tracking number and estimated date of delivery via email.


We do not ship outside of Canada.


Shipping charges are non-refundable. Customers will be advised via email of any additional charges before their order/credit card is processed.


Online Refunds and Exchange:


We have a 14 day return policy. We will gladly take back or exchange your purchase if you change your mind or the item doesn’t fit quite right. Please follow these simple steps for an easy return:

  • Item must be in new condition, unused, in original packaging, with no adjustments or modifications made.
  • Please enclose original receipt in package and either wrap the box in brown paper or enclose it inside another box for shipping.
  • Customers are responsible for return postage costs. If any items are sent back and have not been prepaid orders will be refused and sent back to the customer at their expense.
  • Please send all returns to the following address:
Orthoquest Pedorthics
1015 Richter Street
Kelowna, BC, Canada

V1Y 2K4

  • Online returns can also be made in person
  • Once the item has been received and inspected the refund will be processed and a credit will be applied to the credit card used for original purchase.
  • To exchange an item for another size, the quickest and easiest method is to place a new order (for the correct size) and return the undesired item for a refund following the above steps.

Items that may not be returned or exchanged and are thus considered final sale: socks, sale items, custom products.
[OLD] Sizing Charts

FOOTWEAR:

European Sizing chart conversion:

*Please note that these conversion charts serve as a general guideline, actual fitting may vary by style.

Women’s

US

4.5-5

5.5-6

6.5-7

7.5-8

8.5-9

9.5-10

10.5-11

11.5-12

12.5-13

EU

35

36

37

38

39

40

41

42

43

 

Men’s

US

7.5-8

8.5-9

9.5-10

10.5-11

11.5-12

12.5-13

13.5-14

14.5-15

EU

41

42

43

44

45

46

47

48

 

SOCKS :

Sockwell

Brooks

Sock Size

US Men's Shoe Size

US Women's Shoe Size

Euro Shoe Size

Small

 

4 - 6.5

34 - 37

Medium

6 - 8.5

7 - 9.5

38 - 41

Large

9 - 11.5

10 - 12.5

42 - 45

XL

12 - 14.5

 

46 - 49


ANKLE BRACES:

 

Bauerfeind

 

Professional Orthopedic Products (POP)

  

DJO - Roboboots – Short and Tall

SHOE SIZE MEN

SHOE SIZE WOMEN

SIZE

Up to 4

Up to 5

XS

4 - 7

5 - 8

S

7 - 10

8 - 11

M

10 - 13

11 - 15

L

13+

15+

XL

 

 

 

DJO- Aircast Airsport

DESCRIPTION

MEN

WOMEN

SIZE

Left

Up to 5

Up to 5

X-Small

Right

Up to 5

Up to 5

X-Small

Left

5.5 - 7

5.5 - 8.5

Small

Right

5.5 - 7

5.5 - 8.5

Small

Left

7.5 - 11

9 - 12.5

Medium

Right

7.5 - 11

9 - 12.5

Medium

Left

11.5 - 13

13 - 14.5

Large

Right

11.5 - 13

13 - 14.5

Large

Left

13.5 +

15 +

X-Large

Right

13.5 +

15 +

X-Large

  

KNEE BRACES:

 

Bauerfeind

 

 

 

Ossur

Size

Circumference*

*Circumference measured 6” above mid-patella

XSmall

11.5" (29cm) to 13.75" (35cm)

Small

13.75" (35cm) to 16" (41cm)

Medium

16" (41cm) to 18" (46cm)

Large

18" (46cm) to 20.5" (52cm)

XLarge

20.5" (52cm) to 22.5" (57cm)

XXLarge

22.5" (57cm) to 24.75" (63cm)

XXXLarge

24.75" (63cm) to 28.5" (72cm)

XXXXLarge

28.5" (72cm) to 32" (81cm)

 

DJO

*Measurements taken 6” above mid-patella

SIZE

MEASUREMENT

XS/S

13" - 18.5" (33 - 47 cm)

M/L

18.5" - 23.5" (47 - 60 cm)

XL/XXL

23.5" - 29.5" (60 - 75 cm)

XXXL

29.5" - 31" (75 - 79 cm)


 

ELBOW BRACES:

Bauerfeind

 

 

HAND BRACES:

 

Professional Orthopedic Products (POP)

 

Size

Wrist Circ.

X-Small

4 ¾" - 5 ½"

Small

5 ½" - 6 ¼"

Medium

6 ¼" - 7"

Large

7" - 7 ¾"

X-Large

7 ¾" - 8 ½"


 

Orliman (thumb brace)

 

Size

Wrist

Circumference

in CM   (A)

 

Length

in CM   (B)

Small

14 - 18

11

Large

18 - 22

13

 

Our team is here to help you Move Well, Be Well

Orthoquest is open for orthotic, bracing, compression sock, and shoe fitting appointments. In following with the rules and regulations set out by the  provincial health authority, we are continuing to implement proper physical distancing practices and cleaning procedures.

Our Kinesiologists are also here to help.  As of May 25th, Kelowna Kinesiology will be transitioning from virtual appointments to in-person appointments. We are also continuing to offer online classes.

Please call 250-448-5908 to answer screening questions in order to qualify for an appointment with one of our team members.